Frequently Asked Questions

how does it work?

Orders open every Friday at 9:00am, and close every Saturday at 11:00pm. We bake and pack your order over the weekend, and ship it out to you on Monday before noon. Depending on your location, shipping will take 2-3 days. We package cookies in individually sealed bags, making them easy to share or freeze. They are shipped in boxes with a tight fit for protection.

CAN I FREEZE MY COOKIES?

YES! Our cookies have a shelf life of 2 weeks, and can be frozen for up to 6 months! Please completely thaw before eating.

HOW DO I REHEAT MY COOKIES?

If you ask Kyle, the best way to reheat the goods is in the air fryer at 350 degrees for 3-5 minutes! You can also pop them into the microwave for 15-20 seconds, or the oven at 300 for 5 minutes!

do you make a gluten free cookie?

OF COURSE! Austin has celiac disease, so we completely understand the need! We will make EVERY flavor gluten free, or as close to the original version as possible! We may have to make adjustments, based on the given flavor, so keep an eye out for those on the weekly update. Also, we can always complete custom orders as gluten free, for an extra charge!

DO YOU OFFER CUSTOM ORDERS?

We do! Custom orders require 7 days notice, and cost a little extra! To place a custom order, please send an email to AustinsCookieCompany@gmail.com.

IS THERE A MINIMUM QUANTITY FOR ORDERING?

No! Order as many, or as few, as you’d like!

REFUNDS:

Your orders are insured through USPS! Any lost packages will be refunded for the full amount. If you have any issues with missing or damaged cookies we will refund for the full amount.